Frequently Asked Questions
Are MSE LUX pieces handmade?
Yes. MSE LUX pieces are handcrafted with attention to detail. Because of the handmade nature of our jewellery and accessories, slight variations may occur and are part of the character of each piece.
How long does it take to process my order?
Standard handmade orders generally require 5–8 days to prepare before dispatch. Personalised, custom and made-to-measure pieces may require 2–3 weeks. Delivery time is additional to processing time.
How do I choose my bracelet size?
Please select your correct wrist measurement when ordering. Our bracelets are made according to the size selected, so we recommend measuring carefully before completing your purchase.
How do I choose my waist-bead size?
Select the waist measurement that best corresponds to where you intend to wear your waist beads. Please measure carefully before ordering, as waist beads made to your selected measurement cannot be returned or exchanged because of incorrect sizing.
Can I personalise my jewellery?
Selected MSE LUX pieces can be personalised with names or other available custom details. Personalisation options will be displayed on eligible product pages.
Can I request a custom design?
Yes, custom orders may be available depending on the design and requirements. Contact MSE LUX with your request and our team will advise on availability, pricing and production time.
Can I change or cancel a personalised or custom order?
Please contact us as quickly as possible. Once production of a personalised, custom or made-to-measure piece has started, changes or cancellations may no longer be possible.
Do you deliver throughout Nigeria?
Yes. MSE LUX delivers to locations across Nigeria. Available delivery options and charges are provided during checkout.
Do you ship internationally?
Yes, we offer international delivery to supported destinations. International shipping options and charges are displayed at checkout where available.
Will I have to pay customs or import duties?
International orders may be subject to customs duties, taxes or other import charges imposed by the destination country. Where applicable, these charges are the responsibility of the recipient.
Can I return or exchange my order?
Eligible non-customised items may be returned or exchanged in accordance with our Returns & Exchanges policy. Please contact us within 2–3 days of receiving your order if you wish to request a return.
Can bracelets and waist beads be returned or exchanged?
No. Bracelets made to your selected wrist size and waist beads made to your selected waist measurement are final sale and cannot be returned or exchanged for incorrect sizing, change of mind or personal preference.
This does not affect your rights if an item arrives damaged, faulty or materially different from what you ordered.
Can personalised or custom orders be returned?
Personalised, custom and made-to-order pieces are final sale unless they arrive damaged, faulty or materially different from what was ordered.
What should I do if my order arrives damaged or faulty?
Contact MSE LUX within 48 hours of delivery with your order number and clear photographs of the item and packaging. Our team will review the issue and advise on the appropriate resolution.
How can I contact MSE LUX?
You can contact us through our Contact Us page or through the official MSE LUX social media channels linked on our website